FAQ

How do I place an order for lighting?

Please contact Jsmith@LVL-USA.com directly for inquiries regarding lighting fixtures. All orders require a deposit of 50% non-refundable. Goods will be shipped within the lead time specified below. The lead time commences upon receipt of the deposit, and the finished product will ship when final payment is made in full and verified by LVL. Orders will be shipped upon notification that the product is completed, ready to ship and the final balance is due. If not, the customer will be charged for storage and handling costs in the amount of $50.00 per week.

The final balance will include packing, crating, handling, freight, storage and insurance when necessary and requested by the client.

Custom quotes are valid for 60 days unless otherwise negotiated.

Lead time: 8-10 weeks

All prices are subject to change without notice.

All purchases made outside the US including Canada, Mexico and the EU must be made by wire transfer in US dollars.

Do you accept returns? All items are custom orders: There are no return options except warranty related issues.

Shipping:

Delivery dates are approximate and LVL is not responsible for any delays or failure of performance due to causes beyond its control or that of the shipper. The cost of shipping is collected by LVL from the Client before shipping. Within the US shipments are sent by FedEx Ground. LVL will provide shipping quotes if requested by the client. Should the Client wish to use another shipping company all arrangements must be made by the Client or the Client’s representative.

LVL is not responsible for damage or loss incurred in transit or storage by the shipping company. All shipments should be inspected by the recipient upon arrival. If any damage is noticed when unpacked the customer should notify the delivery company immediately, within five (5) days and provide photographs of the damage. Failure to make such a claim shall constitute full and unqualified acceptance of the goods and a waiver of defects or other claims. Any loss or damage to the lighting fixture is the responsibility of the delivery company once the lighting fixture leaves the workshop.

Material specifications and installation:

All materials and dimensions can be found on each individual spec sheet, but they may vary slightly. Any customization requested by the Client will result in an additional charge.

All products that are installed in the wall or the ceiling are designed and to meet the requirements of existing UL approved electrical boxes. If the installer has any questions, please have them contact Jeff Smith at Jsmith@LVL-USA.com. Installation parts will be included for UL approved electrical boxes.

Light Bulbs: All bulbs that are used can be found online.

Warranty:

All goods are warranted to be free of any material defects for two (2) years from delivery date when used under normal conditions.

All items have both US and EU utility patents or designate design patents.